Privacy Policy

When you contact us through this website or through the contact channels published on it, we may collect the following categories of information:

(a) Contact details, such as your name, telephone number, and electronic mail address, when you make a sales, service, or finance enquiry;

(b) Enquiry details, such as the two-wheeler model, service requirement, or financing assistance you ask about, and any additional information you voluntarily provide in your communication; and

(c) Communications records, including copies of your messages, telephone calls, and correspondence with us.

We do not collect payment card information through this website. This website is informational and does not process online transactions.

We use the information we collect for the following purposes: (a) to respond to your sales, service, and finance enquiries; (b) to provide information about available two-wheelers, servicing, and financing options; (c) to contact you regarding your enquiry, including by telephone, WhatsApp, or electronic mail; (d) to maintain records of our business communications; and (e) to comply with applicable legal and regulatory obligations.

We will not use your personal information for any purpose that is incompatible with the purposes described in this Policy without first providing notice or obtaining your consent where required by applicable law.

Cookies are small text files stored on your device by your web browser. This website may use cookies and similar technologies that are strictly necessary for the operation of the website, such as those required for page navigation and security.

You may configure your browser to refuse cookies or to alert you when cookies are being set. Please note that disabling cookies that are strictly necessary may affect the functionality of this website. Where consent to non-essential cookies is required by applicable law, such cookies will not be set without your consent.

This website contains links to, and integrations with, third-party services, including Google Maps (used for location and directions information) and WhatsApp (used as a customer communication channel). These services are operated by third parties that are not under our control.

When you interact with such third-party services, including by clicking a link to Google Maps or by sending us a message on WhatsApp, your use of those services and any information you provide to them is governed by the applicable privacy policies and terms of service of those third parties. We encourage you to review those policies before using such services. We are not responsible for the privacy practices of third-party services.

If you enquire about vehicle financing assistance through this website or through our contact channels, we may collect information relevant to assessing and processing your enquiry. Where you express interest in financing, we may share relevant enquiry information with banks, non-banking financial companies, or other lenders for the purpose of providing you with information about available financing options.

Any financing arrangement is provided directly by the lender and is subject to the lender's own eligibility criteria, terms and conditions, and privacy practices. We do not make lending decisions and do not guarantee approval of any financing. By submitting a finance enquiry, you consent to the sharing of your enquiry information with lenders for the purposes described in this section, and you may withdraw such consent by contacting us using the details set out in this Policy.

We do not sell, rent, or trade your personal information. We may disclose your information: (a) to lenders, as described in Section 5, where you have enquired about financing; (b) to service providers who assist us in operating our business, subject to confidentiality obligations; (c) where disclosure is required by applicable law, regulation, legal process, or governmental request; and (d) in connection with the protection of our rights, property, or safety, or that of others.

We implement reasonable administrative and technical safeguards designed to protect personal information in our possession against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as is necessary to fulfil the purposes described in this Policy, to comply with our legal and record-keeping obligations, and to resolve disputes, after which it will be deleted or anonymised in accordance with applicable law.

Subject to applicable law, you may have the right to: (a) request access to the personal information we hold about you; (b) request correction of inaccurate or incomplete information; (c) request deletion of your personal information; and (d) withdraw consent previously provided, without affecting the lawfulness of processing carried out before such withdrawal.

To exercise any of these rights, please contact us using the details set out in Section 10. We may require verification of your identity before processing your request and will respond within the time frame required by applicable law.

This website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us so that we may take appropriate action.

We may update this Policy from time to time. The date of the most recent revision is stated at the top of this page. Continued use of this website after any change to this Policy constitutes acceptance of the revised Policy.

If you have any questions, requests, or complaints regarding this Policy or our processing of your personal information, please contact us at: Sri Velavan Motors, 5/152L East Arasur, Thennampalayam - Annur Road, Thennampalayam, Tamil Nadu 641407, India; telephone: +91 98422 94445; electronic mail: sales@velavanmotors.in.